Frequently Asked Questions

All of our shared and dedicated hosting clients are guaranteed three things:

• First is our 24/7/365 technical support department. If you have a problem with your server we are here for you 24/7 via email and ticket system, and we guarentee a response within one hour and resoulution within 24 hours (exceptions apply).
• Second is our 99.99% uptime guarentee. We monitor all services on all of our servers with highly sophisticated monitoring software, as well as a strict maintance schedule that ensures your hardware continues running smoothly.
• Third is our 30 day, no questions asked money back guarentee. If for any reason you are not fully satisfied with our service we will gladly offer you a refund.
Technical support and sales are open 24 hours a day via our billing and ticket system, accounting and all other departments are open during most of the day as well.

Click here to visit our support page

If you simply have a question and would like to chat with a live person, you can call our toll free number 24/7 @ (888) 371-0666
For shared hosting, we do not allow adult content or any illegal content. For dedicated servers, all legal content is allowed (including adult material). As part of our agreement with hardware vendors we are not allowed to have adult content on shared hosting, however this is probably going to change soon.

If you have any concerns or questions about the content of any sites, please do not hesitate to contact us.
We accept payments thorugh paypal only at this time. Using paypal, you can pay with nearly any payment method, be it credit card or bank account. It also affords protection for both us and our clients. A subscription is NOT required, unlike most hosts, but is supported. A paypal account is NOT required to use paypal. If you are having trouble making payment please contact us and we may be able to assist you.
Our data center is affectionately called 'The Cave'. The Cave is a next generation data center and network access point located in the heart of downtown Phoenix. It features backup systems that include redundant generators in an N+1 configuration and 99% efficient PureWaveâ„¢ UPS units. The central cooling plants are among the most redundant the manufacturer has ever designed, and the cooling system is capable of moving 1.6 million cubic feet of air per minute through the entire 160,000 sq. ft. data center building.

Additionally, security systems that include 24/7 on-site guards, encrypted badges, PIN entry pads, iris and vascular scanners are present.

The WebCave network operation center (NOC) ensures servers will remain online and sufficiently cooled. Located in a next-generation data center, our NOC includes several state-of-the-art features and systems that are inherent to the facility, ultimately benefiting your servers. Plus, it is in an area of the country free from natural disasters such as earthquakes, tornadoes, hurricanes, major floods and blizzards.

Click here to learn more about our data center.
We have a test IP that you can ping/traceroute for testing reasons:
All of our servers are built by our techs with top of the line hardware. We use special Enterprise hard drives that are specifically designed for 24x7 use, and have a mean time between failure (MTBF) of 1.2 million hours. Compare this to desktop drives found in typical dedicated servers that are designed for 8x5 use, that have a MTBF of 700,000 hours.

Other hardware compare to this. We only use high end componenets designed to last much longer than your typical low level server hardware. For specific specs please see the individual servers information on the dedicated servers page.
All systems are running the latest version of centOS. This OS is one we've been working with for years, it's stable and secure, and a great choice for any server.

For dedicated servers we have several other options available as well, including windows. However, we are unable to support these operating systems and as such, any will be UNMANAGED. You can choose your operating system at checkout.
Raid 1 is available on all servers and requires two identical hard drives, and a raid controler. The raid configuration is entirely optional.

Raid 5 and 10 are available on all our "pro" level servers and above, and have specific requirements for those raid options as well.

SAS drives are also available on our "pro" level servers and offer a major speed/performance increase over the SATAII drives.
WHM stands for web host manager, and along with cpanel is part of a package designed to allow webhosts to better service their clients. In a nutshell, it's a control panel that lets you manage all the aspects of your hosting account and server from an easy web based interface... Right through the browser!

It's a wonderful software and allows you to do many things that older hosts wouldn't let you do in the past. This also allows us to pass the cost savings onto our clients... Less working doing the more trivial stuff means more time for the tricky things.
While we do offer dedicated servers without cpanel, we at Webcave specalise in supporting servers with cpanel installed. As such, for any servers without cpanel we will not be able to provide managed services. For most people cpanel is a major time saver and because we only focus on cpanel servers, we are able to support them to a greater degree. The old saying goes, jack of all trades and master of none. That's not how we want to run our ship. Please note that we do not offer a shared hosting option without cpanel.

If you are interested in obtaining an unmanaged server please contact our sales department and we can get you started.
There are two reasons that this is likely true. There is an age old saying that goes "you get what you pay for." This is just as true within the hosting world as in any other industry. In order to maintain a highly trained staff based in the USA and keep response times down, we pay our team well. This means our costs are a bit higher than many of the larger hosting companies such as godaddy who outsource most of their staff to other counties. This isn't something we do. Secondly, at the cave we don't believe in the practice of "overselling". This is a common practice of other hosts... They pack hundreds of accounts onto a single server in the hopes that no one specific account will end up using too much resources. This can result in a cheap hosting bill, but a site that's down or slow all the time, as well as having your account be suspended easily for server abuse.

Our general policy here at the cave is to pack less users onto each system, allowing for more wiggle room than most other hosts. We feel piece of mind is more important than a super cheap hosting bill, and paying a couple dollars extra is worth that.
Bandwidth here is generally measured in Terrabyes. Each bandwidth packages come with two things: A total number of TB of bandwidth allowed, and an uplink which dictates how much bandwidth can be used at once:

• Bandwidth
This is simple. All Dedicated Servers come standard with 15TB of bandwidth, and more is available. What this means is that you're free to max out your uplink speed and use as much bandwidth as you want, until you hit 15TB total. After that, you will be charged overages for any further data you use. Generally, bandwidth purchased as an overage costs a lot more than bandwidth purchased up front, so it's wise to ensure you select a bandwidth option that is right for you. We have package options for anywhere from 15TB to unlimited bandwidth available.

• Uplink
This is what controls the maximum bandwidth your server can use at any given time, and thus also caps your total possible bandwidth that is usable. For example, with a 100 Mbps uplink that you maxed out in a sustained period of one month is equivalent to 33 TB. This means you'd never be able to go past 33TB or so even if you purchased a bandwidth package of 50TB. For this reason it's important to select the proper uplink that you'll need for your server. Currently we offer 100Mbit and 1000Mbit uplink speeds.

• Bandwidth by the TB at aprox $1.00/TB/Mo
For the most part, bandwidth is aprox $1 per TB per Month, with slight discounts when purchasing higher end packages. An UNLIMTED package is available with the 1000Mbit uplink speed for $1400 in addition to the cost of server hardware.

• Overage Charges
Overages are billed at a rate of $0.20/GB (NOT TB) over your alloted bandwidth space.

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